Refund & Cancellation Policy

• —You can cancel anytime from the Stripe customer portal linked in your receipt email.
• —On cancellation your plan stays active until the end of the current billing period.
• —After the period ends you move to the free Draft tier; no further charges are taken.
• —Unused session allowances do not carry over and are not paid out.

Refund eligibility is assessed under the rules below and any mandatory consumer law that applies.

• —Because access and generated outputs are delivered immediately, subscription fees for a billing period that has already started are generally non-refundable.
• —If you are not satisfied with an output, contact us first — we will prioritise regenerating or adjusting it.
• —If you were charged in error, charged after a confirmed cancellation, or could not access the service due to a fault on our side, contact us for a full or pro-rata refund.
• —Where mandatory consumer law in your country grants a stronger right (for example a statutory cooling-off period), that right applies.

Email support@casswarr.shop with your account email and the charge date. We respond within one business day and process approved refunds to the original payment method via Stripe, in USD.

If you believe a charge is wrong, please contact us before opening a card dispute — we can usually resolve it faster. We keep records of subscription activity to help resolve any dispute fairly.